Last updated: July 2026

At MoreCuddles, we want every soft toy adoption to be a positive experience. We carefully inspect, clean, and prepare every preloved soft toy before it finds its new home.

As our products are preloved, each soft toy is unique and may have small signs of its previous life. We always aim to provide clear photographs, descriptions, and condition information so you know what you are adopting.
 

Returns

Under UK consumer law, you have the right to cancel your order and request a return within 14 days of receiving your item.

If you would like to return your adoption, please contact us within this timeframe with your order details and reason for the return.

Items must be returned:

• In the same condition they were received

• With any original packaging where applicable

• Unused and suitable for resale

Once the item has been safely returned and inspected, we will process your refund.
 

Return Postage

If you are returning an item because you have changed your mind, return postage costs are the responsibility of the customer.

If an item is faulty, damaged, or not as described, please contact us before returning it and we will help resolve the issue.

We recommend using a tracked delivery service when returning items, as we cannot be responsible for items lost or damaged during return postage.
 

Refunds

Once we receive and inspect your returned item, we will confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow time for your payment provider to process the refund.

The refund will include the original standard delivery cost where required under UK consumer regulations. Any additional delivery upgrades or optional services selected by the customer may not be refundable.

Damaged or Incorrect Orders

We carefully check every soft toy before dispatch. However, if your order arrives damaged, incorrect, or there is an issue with your adoption, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Photographs showing any damage or concerns

We will review the issue and work with you to find a suitable solution.
 

Hygiene Considerations

For hygiene reasons, returned soft toys must be in the same condition as received.

We may not be able to accept returns where an item has been:

• Used

• Washed

• Altered

• Damaged after delivery

• Exposed to conditions that make it unsuitable for resale
   

Contact Us

If you have any questions about returns or refunds, please contact us:

MoreCuddles
Email: AntwackyPure@gmail.com

Thank you for supporting our mission to give preloved soft toys a second chance.